PRIVACY POLICY
Welcome to https://tavelo.cc/, hereinafter referred to as "the Website," operated by TAVELO XIAMEN SPORTS CO., LTD. We are committed to respecting your privacy and protecting your personal data. Please read this Privacy Policy carefully as it contains important information about how we collect, store, use, and process your personal data.
In accordance with the requirements of the "Cybersecurity Law of the People's Republic of China," "Information Security Technology - Personal Information Security Specification" (GB/T 35273-2017), and other relevant laws and regulations, TAVELO XIAMEN SPORTS CO., LTD is the data user (i.e., the company responsible for and controlling the processing of your personal data).
We may change this Policy from time to time. You should check this Policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.
Personal information is any information that relates to you and that can be used to identify you, or by which your identity can be reasonably ascertained.
How do we collect personal data?
We collect personal data about you when you use this website and our services. This occurs when you create an account online, register to receive our newsletters, submit a purchase order online, or contact us for any reason (such as when submitting an enquiry form or requesting information by telephone, internet, or written order).
The categories of personal data that we may gather directly from you include:
- Your identification and contact data (such as your family name and first name, email address, telephone number, and date of birth) required to identify you or to contact you when you make purchases from us or use our services;**
- Transaction-related information required to process your order (such as the items chosen, delivery and billing address, telephone number, means of payment, and your bank card details for billing in case of payment by bank card);
- Data arising out of or in connection with our commercial relationship (such as your order number, the chronology of your purchases, your contact information and requests, or your correspondence with our customer service unit).
The personal data to be provided by you that is mandatory for us to fulfill the purposes described above would be indicated to you on the relevant pages of this website. If you do not disclose such data in the mandatory fields, we may not be able to provide you with our products or services.
In addition, we may monitor your use of this website through the use of cookies and similar tracking devices. For more information about how we use cookies on this website, please see our Cookies Policy (accessible at (https://tavelo.cc/cookie-policy)).
Why do we collect personal data?
We collect personal information from you for the following purposes:
1. Managing, responding to, and following up on your feedback, inquiries, requests, and/or complaints.
2. Managing, processing, and fulfilling your purchase orders, verifying your payments.
3. Managing any account you hold with us.
4. Providing customer services.
5. Managing your subscriptions to our newsletters and other publications.
6. Sending you promotions as well as marketing and advertising materials.
7. Conducting market research, profiling, and statistical analysis, and other development activities.
8. Sending you information about any administrative changes, updates, and/or amendments to our policies, terms, and conditions.
Marketing and opting out
We will only contact you by email about our products, services, promotions, and special offers if we have received your consent to do so. You may indicate your consent to the intended use and provision of your personal data for direct marketing purposes by clicking the “subscribe” box when providing us with your personal data through our subscription form on the "SIGNUP TO OUR NEWSLETTER" section of this website.
If you change your mind and prefer not to receive any direct marketing communications from us, you can opt out at any time. To exercise this right, submit your request (with a header specifying ‘Unsubscribe’) to us via email with enough information to identify you (e.g., account number, username, and other registration details). Please refer to the section “OUR CONTACT DETAILS” below.
Do we disclose personal information to anyone else?
We do not disclose any personal information to any other individual and/or company unless it is required for the purposes of our business operations and/or provision of goods and services. In that case, you agree that we may disclose your personal data to the following third parties (whether located in Hong Kong or abroad):
1. Agents, contractors, or third-party service providers who provide operational services to us, such as import services, courier services, payment processing services, information technology, market research, and administration services.
2. Our subsidiaries and holding companies, and the subsidiaries of our holding companies.
3. Anyone to whom we transfer or may transfer our rights and duties.
4. Banks, credit card companies, and their respective service providers.
5. Our professional advisors such as our auditors and lawyers.
6. Relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority.
7. Any other party to whom you authorize us to disclose your personal data.
If we need to disclose your information to another entity, we do not authorize them to use your information for anything other than the purposes for which we are providing your information.
The law may also compel us to disclose your personal information in situations such as answering a court subpoena or responding to a government authority such as customs department, etc.
Keeping your data secure
We will take all practicable steps to safeguard your personal data, for example:
- Access to your account is controlled by password and username which are unique to you.
- We store your personal data on secure servers.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the Internet is not entirely secure, and for this reason, we cannot guarantee the security or integrity of any personal data transferred from you or to you via the Internet.
Retention of information
We will retain your personal data collected for a period no longer than necessary for the fulfillment of the purposes for which it is or is to be used. Different retention periods apply to the various kinds of personal data collected and held by us. The above is subject to any legal, statutory, regulatory, or accounting requirements.
Cross-border data transfer
For the purposes of our business operations and/or provision of goods and services, you agree that TAVELO XIAMEN SPORTS CO., LTD may transfer the personal information collected or obtained from you to jurisdictions outside China, where there may or may not be in place data protection laws that are substantially similar to, or serve the same purposes as, the "Cybersecurity Law of the People's Republic of China" and "Information Security Technology - Personal Information Security Specification" (GB/T 35273-2017). This means your personal data may not be protected to the same or similar level as in China.
Your rights
You may request (i) access to personal data which we hold about you and/or (ii) correction of any inaccuracies in your personal data. We may charge a reasonable fee for the processing of such data access requests by submitting your request to us via email. Please refer to the section “OUR CONTACT DETAILS” below.
Our contact details
If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us through the following means:
Company Name: TAVELO XIAMEN SPORTS CO., LTD
Website: https://tavelo.cc/
Contact Email: [email protected]
Thank you for reviewing our privacy policy. We will do our utmost to secure your personal information and are committed to providing you with better services.
