CRASH REPLACEMENT

At TAVELO XIAMEN SPORTS CO., LTD, we understand that accidents happen, and we value our customers' safety and satisfaction. Our Crash Replacement Policy is designed to assist you when your TAVELO product has been damaged due to an unfortunate crash or accident.

Eligibility: To be eligible for our Crash Replacement Policy, you must meet the following criteria:

• The damaged product must be a genuine TAVELO product purchased directly from our official website or an authorized TAVELO dealer.
• The incident leading to the damage must be a genuine accident or crash that occurred during regular use.
• You must provide proof of purchase or a valid order number.

Policy Details:

Discounted Replacement: If your TAVELO product qualifies for the Crash Replacement Policy, you are entitled to a one-time discount on the purchase of an identical or comparable replacement product. The discount percentage may vary depending on the specific product and circumstances. Please contact our customer service team for details. 

How to Claim: To initiate a Crash Replacement claim, follow these steps:

• Contact our customer service team at [email protected] with the subject line "Crash Replacement Request."
• Provide details of the incident, including photos of the damaged product.
• Include proof of purchase or a valid order number. 

Verification Process: Our team will review the provided information to verify eligibility for the Crash Replacement Policy. Once approved, you will receive a unique discount code to use on our official website.

Use of Discount Code:

• The discount code is valid for a one-time purchase of an identical or comparable replacement product.
• Apply the code during the checkout process on our official website.
• The discount is not transferable and cannot be combined with other promotions or discounts.

Exclusions:

• The Crash Replacement Policy does not cover intentional damage, misuse, or incidents not related to regular use.
• The policy is applicable only to the original purchaser and is non-transferable.

Additional Information:

• Shipping costs for the replacement product are the responsibility of the customer.
• TAVELO reserves the right to modify or terminate the Crash Replacement Policy at its discretion.

We hope this Crash Replacement Policy provides a fair and supportive solution in the unfortunate event of a crash or accident. Our commitment is to keep you riding with confidence and enjoying your TAVELO products. If you have any questions or need assistance, please contact our customer service team at [email protected]